• Make sure you come with no makeup, no extensions and no contact lenses
  • Do not undergo any lash treatment 1 month before and after your appointment with us
  • Kindly research about the results and processes before booking an appointment with us


  • To secure an appointment, booking deposit of RM50 per person is required
  • Balance due of the total payment after deducting the deposit shall be paid after the treatment
  • Slot availability is on first come first served basis
  • By submitting a deposit, your booking is subject to our stated T&Cs

Cancellation & Reschedule

  • Cancellation is not allowed
  • For reschedule, kindly inform us at least 12 hours before and new slot is based on availability
  • Failure to do will result in forfeiture (burn) of your booking deposit

Arrivals & Late Arrival

  • Please arrive 15 minutes before your appointment time as it might be difficult to find for parking
  • Being late for more than 15 minutes will result in cancellation and loss of booking fee
  • Late arrivals affects you and following appointments

Refund & Guarantee

  • No refund will be issued for any treatment
  • You must follow all aftercare advice to comply with the guarantee policy
  • Kindly contact us within 3 days after the treatment to assess the issue and fix wherever possible
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